We appreciate you booking an appointment with us. If you need to reschedule or cancel your appointment, please do so at least 24 hours in advance so we can help another pet who needs our medical attention. No-shows, late arrivals, and late cancellations, make it so fellow pet parents can’t get their BFFs the care they need.
OUR POLICY
• Rescheduling or canceling your appointment with at least 24 hours of advance notice will not result in a fee.
• Rescheduling or canceling your appointment within 24 hours of your scheduled appointment will result in a $25 fee.
• If you don’t show up for your appointment, you will incur a $50 no-show fee.
HOW TO CANCEL OR RESCHEDULE YOUR APPOINTMENT
If you need to cancel or reschedule your appointment, please refer to your appointment confirmation email which includes a personalized link for you to reschedule or cancel your appointment. Alternatively, you can give us a call. Find our clinic phone numbers here.
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Dr. Purificacion was born the Philippines, where her dream of becoming a veterinarian was kindled by raising a Shih Tzu and Lhasa Apso duo at home. Her love for animals led her to completion of her veterinary medicine degree at the De La Salle Araneta University Philippines, and clinical clerkship at the Louisiana State University.
Dr. Ertola grew up in San Francisco, where she spent her childhood engaging in activities centered around animals. She volunteered to help socialize shelter cats, worked at a summer camp with the SCPA Hearing Dogs program, and took horseback riding lessons with her cowboy grandpa. Now residing in Bonita with her husband (whom she met at UC San Diego), her two young daughters, and their tri-pawed fur baby Lab mix, Riley, Dr. Ertola cherishes her role as a veterinarian.